Terms and Conditions

Candy’s Cleaning, LLC Terms and Conditions are provided as a guide to what is expected of our clients. Feedback is important to us. We want to always meet your expectations as well. Please read and send a confirmation by email to candyscleaning1228@gmail.com that you agree to our terms and conditions prior to the first or next clean.

Payment

Payment for cleaning services is due in full at the time of service unless other arrangements have been made. A valid credit card or debit card must be on file in order to schedule or begin services, although you may choose to pay in any form, such as a check or cash. We currently utilize Wave accounting software to secure and process your credit card information. If you will be paying by check or cash on a regular basis and no one is going to be home on the day of your scheduled cleaning service, payment must be left on the counter. If we arrive to clean and there is no payment, we will contact you immediately. If you are not available, we will try and process the credit card number on file. If we are unable to contact you and are unable to charge the credit card on file, we will need to reschedule your appointment, and you will be charged a cancellation fee of $50.00. Candy’s Cleaning, LLC gladly accepts payment in the following forms: cash, personal check, Venmo, Zelle, and credit cards. Please make checks out to Candy’s Cleaning, LLC. If a check is returned, a $55.00 returned check fee will be added to your account. Candy’s Cleaning, LLC does not accept postdated checks.

All initial, deep, one-time, move-in/out, and seasonal cleanings are based on an established rate. Every effort will be made to complete your service within the time allocated. Please note that we pride ourselves on building relationships with each client. We ask for your patience as we learn how to best clean your home and learn your living habits. We want to always satisfy your specific needs. If due to the unique nature of your home, your cleaning tech is unable to complete the cleaning in the time allotted, we may call you to authorize additional cleaning time to complete the job. Any additional fees will be addressed at this time. We strive to have the same staff members clean your home or office on a regular basis however, this is not guaranteed. Due to vacation, time off, illness, or departure from Candy’s Cleaning, LLC, we may occasionally provide you with a replacement cleaning tech.

Feedback

We pride ourselves on giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning, and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you. Please don’t hesitate to call! After 24 hours, it becomes very hard for us to assess the situation. 

WE DO NOT PROVIDE REFUNDS. 

***Feedback or complaints can be made via email or phone calls.

Skipped Cleanings or Cancellations

Please do not use text to cancel appointments. Please use email or phone call. As a routine cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot ensures that you receive a discounted rate. Any gaps in regular service will increase your rate if additional time is needed in order to bring your home back to a maintenance level. A cancellation fee of $50.00 will also apply if you do not cancel within at least 48 hours (See below). If you need to cancel or reschedule your cleaning service, please give us at least 48-hour notice. We send out 72-hour advance text messages to help remind you of your service date and time. Please consider our scheduling or preparations, and we are reserving a time slot for your cleaning. A fee of $50.00 will be applied to all accounts that are not canceled or rescheduled at least 48 hours before your scheduled cleaning day.

SPECIAL CONSIDERATIONS ARE MADE FOR EMERGENCIES.

Valuables should you decide that you would like us to clean items within curio cabinets or items of sentimental value, the following release of liability shall be in effect: The client hereby releases Candy’s Cleaning, LLC from all liability arising out of cleaning these items. The client understands that he or she is completely responsible for repairing or replacing any damaged item or items, even if Candy’s Cleaning, LLC may have caused the need for repair or replacement. We are insured for up to $1,000,000.00 for a property that can be replaced.

Service Limitations

• We do not climb higher than a 3-step ladder but will try to reach a visible place with an extension duster.
• We cannot move furniture over 10 lbs.
• If an area in the home is considered or has the potential to be considered a biohazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc.). This includes vomit, blood, or body fluid of humans or pets.
• Prep It is to the client’s advantage to have the home picked up as much as possible. This allows us to be able to get to all areas so that we can optimize your cleaning.
• Candy’s Cleaning, LLC provides light straightening of the areas that we clean. If such areas or surfaces are cluttered at the time of cleaning, the team will clean around those areas the best we can.
• We do not allow our techs to hand wash dishes or unload dishes from the dishwasher or laundry. 
• Organization services are provided as an add-on service.

Entry to Homes

• We have three different options to choose from so that your cleaners have entry into homes.
• The client may opt to not provide us with a key, or garage code, but because we cannot give an exact time for every clean, the client must be home during their specific time frame to let the cleaners in and out of the home. If no one is home when the cleaners arrive and permission to enter has not been given, a cancellation fee will be charged (See fee above).
• The client may provide the company with a key (this will be left at the client’s home in a secret location) or garage code/door code. Candy’s Cleaning, LLC no longer takes keys as this is an insurance liability.
• If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases Candy’s Cleaning, LLC from all liability that arises from damage made before or after Candy’s Cleaning, LLC October 2021 the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before or after their scheduled cleaning time. It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued.

Price Increases

Candy’s Cleaning, LLC reserves the right to adjust client rates at any time. You will be notified 30 days prior to any price increases.

Employee Solicitation

When entering into an agreement for services with Candy’s Cleaning, LLC, you agree not to solicit for hire any staff member introduced to you by us for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral or training fee is $2,500 payable to Candy’s Cleaning, LLC, immediately upon employing our staff for any services to your home or business. Your maid(s) will also be immediately terminated.

Digital Media

Occasionally we like to take before and after pictures of your home. Interior pictures will be for our reference only and will not be publicized without your consent. Interior images will be focused on the room and or damage we may find and will not be focused on the personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of the interior of your home for advertisement or social media, we will contact you directly before doing so. Photos will not reveal anything to identify the location of the home. We do respect your right to privacy.

Gratuity

Candy’s Cleaning, LLC never requires a tip, but it is a powerful way to say thanks to your cleaning tech. Even a personal note from you expressing your appreciation can mean a great deal. You may request we add it to your credit card payment to be given to your tech.

Holidays

If your scheduled cleaning falls on a holiday, we will do our best to schedule you within a few days of your scheduled day. We are not open on the following holidays:

• New Year
• Memorial Day
• July 4
• Labor Day
• Thanksgiving or Friday after
• Christmas Day

We also do not provide services on weekends or after 4:30 pm.